Privacy Policy
Effective Date:
Last Updated:
1. Introduction
ReportsMate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated marketing report service ("Service") accessible at reportsmate.com and related services.
This policy applies to all users of our Service worldwide and complies with applicable data protection laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Australian Privacy Principles.
2. Information We Collect
2.1 Personal Information
We collect information you provide directly to us, including:
- Account Information: Name, email address, company name, phone number
- Payment Information: Billing address and payment details (processed by Stripe)
- Profile Information: Business details, preferences, and settings
- Communication Data: Support requests, feedback, and correspondence
2.2 Marketing Platform Data
To provide our reporting services, we access and temporarily store data from your connected marketing platforms:
- Google Ads: Campaign performance, spend, impressions, clicks, conversions
- Google Analytics: Website traffic, user behavior, conversion data
- Meta Ads: Facebook and Instagram ad performance metrics
- Client Account Data: Campaign names, account structures, performance metrics
Data Retention: Marketing platform data is cached in our systems for up to 1 day for performance optimization, then automatically deleted.
2.3 Technical Information
We automatically collect certain information when you use our Service:
- Usage Data: Pages visited, features used, time spent on Service
- Device Information: IP address, browser type, device identifiers
- Analytics Data: Collected via PostHog for service improvement
- Cookies: As detailed in our Cookie Policy
3. How We Use Your Information
3.1 Service Delivery
We use your information to:
- Generate and deliver automated marketing reports
- Manage your account and billing
- Provide customer support
- Process payments through Stripe
3.2 Business Operations
We may use your information for:
- Improving our Service and user experience
- Analyzing usage patterns and performance
- Developing new features and functionality
- Communicating service updates and announcements
3.3 Legal Compliance
We may process your information to:
- Comply with legal obligations
- Protect our rights and prevent fraud
- Enforce our Terms of Service
4. Information Sharing and Disclosure
We do not sell your personal information.
We may share your information in the following circumstances:
4.1 Service Providers
We work with trusted third-party service providers who assist us in operating our Service:
- Stripe: Payment processing and billing management
- PostHog: Analytics and service improvement
- Supabase: Database hosting and secure data storage
- Cloud Infrastructure Providers: Secure application hosting and delivery
- Email Service Providers: Delivering reports and notifications
4.2 Legal Requirements
We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:
- Comply with legal process or government requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Enforce our Terms of Service
4.3 Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Access controls limiting data access to authorized personnel
- Regular security monitoring and assessments
- Incident response procedures for security breaches
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. International Data Transfers
ReportsMate operates from Australia and may transfer your personal information to countries outside your jurisdiction for processing and storage. When we transfer personal information internationally, we ensure appropriate safeguards are in place through:
- Adequacy decisions by relevant data protection authorities
- Standard contractual clauses approved by data protection authorities
- Other lawful transfer mechanisms as required by applicable law
6.1 Data Storage Locations
- Primary Database: Supabase (may be stored in multiple regions)
- Application Hosting: Cloud infrastructure with global distribution
- Payment Data: Stripe's global infrastructure
7. Your Privacy Rights
7.1 General Rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: Request copies of your personal information
- Rectification: Request correction of inaccurate information
- Erasure: Request deletion of your personal information
- Data Portability: Receive your personal information in a portable format
- Objection: Object to certain processing activities
- Restriction: Request restriction of processing in certain circumstances
7.2 GDPR Rights (EU/UK Residents)
If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation, including:
- Right to withdraw consent where processing is based on consent
- Right to lodge a complaint with your local data protection authority
- Right to receive information about automated decision-making
7.3 CCPA Rights (California Residents)
If you are a California resident, you have rights under the California Consumer Privacy Act, including:
- Right to know about personal information collection, use, and sharing
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
7.4 Exercising Your Rights
To exercise any of these rights, please contact us at support@reportsmate.com or through our contact page. We will respond to your request within the timeframes required by applicable law.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:
- Account Data: Retained while your account is active and for 30 days after account deletion
- Marketing Platform Data: Cached for maximum 1 day, then automatically deleted
- Payment Data: Retained by Stripe according to their retention policies and legal requirements
- Support Communications: Retained for 2 years for quality assurance purposes
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve our Service. For detailed information about our use of cookies, including how to manage your cookie preferences, please refer to our Cookie Policy.
10. Children's Privacy
Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:
- Post the updated Privacy Policy on our website
- Update the "Last Updated" date at the top of this policy
- Notify you by email or through our Service
- Where required by law, obtain your consent to the changes
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
12. Contact Information
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
ReportsMateEmail: support@reportsmate.com
Website: reportsmate.com/contact
12.1 Data Protection Officer
For data protection inquiries specific to GDPR compliance, you may contact our designated representative at support@reportsmate.com.
12.2 Supervisory Authority
If you are located in the European Union or United Kingdom and have concerns about our data processing that we cannot resolve, you have the right to lodge a complaint with your local data protection authority.